What if I don't know my ring size?
The most accurate way is to go into any local jeweller and they will be able to size your finger, it's free and only takes a few minutes. There are a few methods that can be found online for sizing at home, but they are not as accurate so please be aware of that.
What if I don't know my wrist size?
For bracelets with a clasp, you can measure the size of your wrist with a string, and then measure the string on a ruler. For bangles, Bring your thumb and little finger together and measure where your hand is the widest Please view the size chart to see which size is closest to your measurement.
Do you ship internationally?
Yes, I ship any where in the world.
How much does shipping cost?
Shipping within Canada is a flat rate of $14 .
If you are within Winnipeg city limits, you can use the discount code LOCAL for $3 delivery. You MUST have an accessible mailbox as this is delivered by a courier service, not a mail service so we can not get into apartment mailboxes that require a mail key. Shipping anywhere else in the world is $19.
All duties, customs charges, and import fees are the responsibility of the receiver.
I just bought something, how long until I will receive it?
All items are entirely handmade, packaged, and shipped by me. Please allow 1-2 weeks manufacturing time before your item is shipped. If the item is finished before then, of course it will be sent out earlier.
I need something earlier then that, what can I do?
You can visit the Ready to Ship section for small batch and one of a kind pieces that are finished and ready for their new homes. These pieces ship in 1-3 days as long as no resizing is required.
Do you offer gift wrapping?
Yes! gift wrapping is complimentary when required, please just leave a note in the comments with any special requests.
Do you accept returns/cancellations?
All pieces are made to order, so returns cannot be accepted. For custom orders, they cannot be cancelled once they have started production, and deposits are nonrefundable. Although I do not accept returns, if you have any issues with your order please do contact me right away.
If your piece needs to be returned due to a sizing issue, please contact me at firstname.lastname@example.org. I offer complimentary sizing on all silver pieces not purchased on sale, the customer must cover the shipping to and from me.
Do you sell wholesale?
Yes, if you are interested in carrying Hard Feelings Designs in your shop, please contact me at email@example.com
My silver jewellery has started to tarnish, what do I do?
Silver will oxidize/tarnish and appear black when it is exposed to air. The best way to keep your silver jewellery clean is to wear it! The oils from your skin will naturally polish the silver. When it is not being worn, store it in the velvet pouch you receive your orders in, or a plastic ziploc. Things like lotion, deodorant, perfume, etc. can speed up the tarnishing process.
If your jewellery is already tarnished, you can clean it by lining a glass roasting pan with aluminum foil, dull side facing down. Place the silver pieces on the foil. Then pour boiling water over the pieces until they are completely covered and add 2 tbsp. each of baking soda and salt. Stir the solution to allow the baking soda to dissolve. Remove and rinse the jewellery off with hot water. You can buff it clean with a soft cloth and it should be looking brand new!